Terms and Conditions


Incorrectly supplied product/s or product/s with manufacturing faults

We will gladly refund or exchange product/s in the case of incorrectly supplied product/s or if there is a manufacturing fault with the product/s. Product/s leave G-sential in good order and should be returned in the same order in the case of incorrectly supplied product/s. The customer must notify us via email (info@theoryofmusic.co.za) within 7 work days after dispatch of the product/s. No refund or exchange will be considered 7 work days after dispatch of the product/s. We will arrange for our courier to collect the product and we will pay for the return shipping. We will replace the product with another copy of the same product and will courier it to you free of charge.

Damaged product/s

Product/s are sufficiently packed and dispatched in good order. G-sential is not liable for damaged goods, loss or theft by the courier company. G-sential uses The Courier Guy for distribution of online shop orders. Should the value of the shipment exceed R1000, the value must be indicated to ensure the goods are adequately insured. In the unlikely event that there is serious/intentional damage to the product/s as a result of shipment, the customer must clearly state the detail of the damage on the waybill, keep the receiver’s copy and hand The Courier Guy’s copy back to the driver. Customers are advised to take pictures of damaged goods upon delivery to ease insurance claims. Please take note of the following important terms and conditions of The Courier Guy (TCG): 

The Customer and/or Sender shall advise TCG in writing, strictly within 48 hours, of the damaged/ lost or stolen goods being delivered/or expected to receive, at claims@thecourierguy.co.za. No claims will be entertained if not received within the 48-hour notice period. The damaged goods must be returned to TCG together with the original invoice reflecting the purchase price (proof of value) of the item. These are required for assessment and/or salvage prior to consideration of a claim. Should the damaged goods and proof of value of item/s not be received by TCG, TCG shall not be obligated to honour its limited assumption of liability.